The benefits realized by fully automated scheduling and optimization tools are undeniable; allowing the scheduling algorithms to manage resources in the most efficient way not only improves productivity enormously but allows the dispatcher to concentrate on other, more valuable tasks. A ‘hands-off’ approach is particularly beneficial for enterprise organizations that are managing a large mobile workforce that is carrying out varied and very complex work in the field.
However, the change from paper to automated scheduling is a jump too far for many. A stepped approach or journey is a more sustainable way to manage the business change and ensure that you achieve your primary objective – getting the
right technician to the right place at the right time with the tools to do the job, first time.
We explore how to transition easily to automated scheduling in our latest guide.