Trimble PULSE™ Remote Expert

Augmented Reality Technology that Fosters
Workforce Collaboration

An Augmented Reality collaboration tool which improves the productivity of field service technicians by connecting them with subject matter experts via video, audio and spatial mark-up in real-time.

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Empower Mobile Technicians with Expertise On Site

With Trimble PULSE™ Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The tool ultimately helps to improve first-time fix rates, technician productivity and the overall customer service experience.

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FEATURES

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Connect via video and audio
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Draw spatial and text markup
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Capture media (video and screenshots)
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Save media to the device’s internal storage
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Also available as a free mobile app (free usage is restricted to 2 Remote Expert sessions per 24 hour period)
DOWNLOAD THE SOLUTION SHEET

Trimble PULSE™ Remote Expert Benefits

Improve operational efficiency and customer service by leveraging video connectivity and Augmented Reality.

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Reduce service costs by minimizing travel time and overheads associated with additional expert help
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Increase productivity and First-Time Fix rates by providing real-time visual guidance to technicians on site
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Improve knowledge retention by storing and reusing previously recorded media
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Deliver proof of service by leveraging recorded media
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Improve collaboration between the workforce by offering a simple connectivity tool
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